NetSupport DNA Helpdesk download

Detailed Web with "Manage user support requests" recording and tracking based
indir.biz Editor: Features
a stand-alone application or a module can be used as DNA, NetSupport a support unit and completely web-based powerful solution providing detailed recording and tracking of user Help Requests not. NetSupport Help Desk ITIL implementation features advanced processes. Operators based on the customer front either Problem Type or User rules determined by the type of ticket
Ticket Management
Automatic assignment.
Specific rules based on the status of the automatic increase in ticket customers.
sources for a ticket Structured notes history identifiers (telephone, e-mail and more) tickets in the life cycle for each additional entry.
Full Hardware and Software Inventory information for each user's system.
Connect, a shop for tickets and shared files.
Automatic priority assignment for new tickets.
Record Time Spent and when displayed in the main ticket to record the total time used to update the ticket.
Help Requests users and ticket priority for all types together with easy operator allocation.
Sign in customizable categories for easy to do help with the request.
End users can raise help requests on-line and in real time current status
User Management
Review the Active Directory integration.
Importing users / Microsoft Active Directory Help Desk database.
Create account or login Desk Administrators and Help Desk operators to restrict generation of end-user accounts allow end-users.
user departments and from other systems into companies Import NetSupport Help Desk. DNA Suite Inventory and department information
Integration
Direct integration.
Direct integration with Remote Control.
Privatization
Custom Data Designer allows for custom data fields.
Profiled Operator access and customized functionality.
Enhanced database creating a solution for future help requests for help.
intuitive design tool, the administrator issues a ticket for the items used to add records to private data.
You can download it free, multilingual user interface NetSupport DNA Helpdesk 2.7 now.